Account deletion
Delete User Account in App
Use this page to understand how to delete your Golden eCards app account and request removal of personal information connected to digital invitations, RSVP, contribution tracking, event reports, and QR check-in services.
Last updated: June 19, 2026
Delete Your Account Inside The App
- Open the Golden eCards app and sign in to your account.
- Go to Profile or Settings.
- Select Delete Account or Request Account Deletion.
- Confirm the phone number or account details connected to your Golden eCards account.
- Submit the request. Our team will review and process the deletion request.
Request Deletion By Contacting Us
If you cannot access the app, contact Golden eCards by WhatsApp or phone at +255 765 800 227. Include the phone number used in the app, your name, and a short message saying you want your Golden eCards account deleted.
Data Deleted After Approval
- Your app account profile details, such as your name and phone number.
- Personal information connected to app login and customer support records.
- Event records, invitation lists, RSVP records, contribution tracking details, and QR check-in records that are no longer required to provide service or keep lawful business records.
Data We May Retain
- Payment, transaction, or contribution records that must be kept for accounting, dispute resolution, fraud prevention, or legal compliance.
- Event records that belong to another organizer, unless the organizer also requests deletion or the data is no longer needed.
- Limited backup copies that are removed during normal backup rotation.
Approved deletion requests are normally processed within 30 days, unless a longer period is required for verification, legal compliance, security, or dispute resolution.